Singapore Pools
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SG Pools is an entertainment provider in Singapore, offering lottery games such as Toto, 4D and Singapore Sweep; sports betting; horse racing betting and customer care services. In addition, the company upholds responsible gaming by adhering to World Lottery Association standards of operation and providing customer care services based on respect, integrity, innovation and customer care values.
Singapore-based gaming organization Toto boasts more than 300 branches and retail outlets in Singapore alone. Their products include Toto, 4-D and Singapore Sweep as well as sports and horse racing betting – and there is both an online platform as well as mobile applications where people can place bets.
Singapore Pools, as the sole legal gaming operator in Singapore, makes an enormous contribution to society. By channeling surpluses from lottery, number games, and sports betting operations to various community initiatives. Through its strong corporate social responsibility (CSR) programme promoting responsible gambling practices while supporting communities in need.
Singapore Pools has gone beyond its CSR program by adopting a set of values to guide its operations, such as Respect, Integrity, Innovation, Customer Care and Community. These core principles can be seen reflected in how Singapore Pools treats customers as well as employees interacting within its ranks; its commitment to these principles can be seen reflected in its annual report.
Established in 1968, Singapore Pools views the lottery and gaming industry as an IT-enabled business. One of its major IT achievements has been developing PoolzConnect – a telephone betting system using an IP-enabled call center with secure e-payment gateway linked to local banks – creating new revenue streams, improving customer service levels, decreasing illegal gambling activities while creating an infrastructure for safe e-payment payments.
Since migrating to Oracle Cloud Observability and Management, this company has experienced increased visibility of their IT environment. They can now detect issues more quickly and resolve them quicker – helping minimize outages and disruption in operations.
Singapore Pools is an accredited member of the World Lottery Authority, and its operations are carefully monitored to meet its highest standards for responsible gaming. Through communication with players, and encouraging them to set deposit and spending limits. Furthermore, their Responsible Gambling (RG) philosophy statement details all policies.
Singapore Pools has implemented a flexible working environment in order to help its staff remain focused on their responsibilities, such as working remotely. Furthermore, Singapore Pools provides financial assistance and has set up a security framework in response to COVID-19 crisis that saw an unprecedented spike in data demand globally.