SGP Pools Implemented an Oracle Cloud Solution to Manage Complex Lottery Infrastructure
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SGP Pools, based out of Singapore, offers an assortment of betting and gambling games. Their commitment to integrity, technological investment, and responsible gaming has earned them millions of players around the globe – each lottery draw meticulously planned with layers of checks and supervision in place to build player trust in its results.
SGP Pools invests heavily in advanced digital technology to ensure fair play, such as RNG algorithms that undergo regular upgrades and rigorous testing to meet the highest standards of fairness and security. Furthermore, this has allowed SGP Pools to expand its services online, giving players more ways to play and connect with the brand.
SGP Pools gives back to the community in another way by allocating a portion of its profits towards charitable causes and projects managed by the Singapore Totalisator Board. Donations made under this program support sports development, social welfare programmes and community initiatives which is in keeping with its corporate mission as a “Company for Good,” reflecting its philosophy that SGP Pools is more than just entertainment business.
SGP pools is committed to responsible gambling by offering educational content and resources both online and at physical outlets, helping players understand the risks of lotteries while encouraging them to set limits on their participation. SGP Pools strives to maintain modern and digital customer touchpoints for easier onboarding, managing accounts and placing bets for its customers.
SGP Pools’ main challenge lies in managing its complex IT infrastructure, which encompasses multiple platforms and software programs as well as high volumes of transactions. To address this, SGP implemented PoolzConnect – an IP-based telephone system which enables players to make bets instantly and receive their winnings instantly; additionally, PoolzConnect integrates seamlessly with PADS4 so as to provide real-time lottery and betting updates for customers.
SGP Pools’ implementation has led to significant increases in performance and availability while simultaneously decreasing IT management complexity and allowing it to optimize system resources instantly. Oracle’s cloud observability and management platform has provided additional visibility and insights that has allowed SGP Pools to resolve issues faster while improving digital customer experiences.